www.gpsupport.co.uk

Home.About us.I L M.Other Courses.On-site.Training Pack.Contact us.Vacancies.

DISCLAIMER-This site has NO ASSOCIATION with gpsupport.net

Home.About us.I L M.Other Courses.On-site.Telephone Techniques .Contact us.Vacancies.

For serving and aspiring team leaders in general practice - administrative, nursing and dispensing.

THE TEAM LEADING COURSE           30 hours.

     PROGRAMME                                      (Summary only)

INDUCTION -

The programme explained; aims of team leader development; benefits for employer and employee; achieving the qualification; progression etc.,

THE ROLE OF THE TEAM LEADER

Managers, team leaders and supervisors - core definitions; the qualities, skills and knowledge required; leadership styles and responsibilities.

EFFECTIVE COMMUNICATION

Reviewing the basics; interpersonal skills; exchanging information; giving and receiving feedback.
DEVELOPING YOURSELF

Understanding assertive behaviour and language; dealing with staff assertively; the importance of self esteem; self assessment and development; personal action plans.

MOTIVATING THE TEAM

Measuring staff motivation and morale; managing to motivate; getting the best from people; tackling demotivation.

PLANNING AND ORGANISING THE TEAMS’ WORK

The team leader’s key tasks.

DEALING WITH CONFLICT

Causes, types and signs; preventing and defusing conflict; the importance of developing team spirit in minimising conflict.